Shipping Policy
Payment Method
Users may select products according to their personal preference and complete their order via cash on delivery.
For returns, please refer to the Mall’s Return Agreement.
If you have any questions after receiving your goods, please contact our online customer service promptly. We provide 24‑hour customer service every day.
Logistics Terms
1. Shipping Cost
Free shipping
2. Delivery Processing Time
After successful order placement, we will process orders in the sequence they are received.
The processing period is approximately 3 working days.
The processing period is approximately 3 working days.
We do not support specified delivery times or time‑slot delivery.
Delivery service is available on Saturdays, Sundays and national holidays.
Delivery service is available on Saturdays, Sundays and national holidays.
3. Arrival Time
The estimated arrival time after order processing is approximately 7–10 working days.
4. Signing Instructions
When placing an order, please provide an address and contact phone number where someone can receive the package.
Upon receiving the goods, please inspect the package on the spot:
- Check whether the outer packaging is intact
- Verify that the product quantity matches your order details
- Confirm that the shopping list is included
We do not support opening mobile phone packaging for inspection before signing.
If the outer box seal is damaged or torn, you have the right to refuse delivery.
If the outer box seal is damaged or torn, you have the right to refuse delivery.
If you cannot sign for the package personally, you may authorize another person to sign on your behalf, who must also follow the inspection instructions above.
The delivery courier is only responsible for delivering the package to the address specified on the waybill.
Anyone at that address (such as a reception desk) may sign for the package; delivery to a specific designated person is not guaranteed.
Anyone at that address (such as a reception desk) may sign for the package; delivery to a specific designated person is not guaranteed.
For risk control reasons, no address or phone number modifications can be made after the order is confirmed.
Please ensure you enter the correct address and contact number when placing your order. We apologize for any inconvenience.
Please ensure you enter the correct address and contact number when placing your order. We apologize for any inconvenience.
Effective immediately, undeliverable orders due to insufficient information will be held by the logistics provider for 5 days.
The Company will notify you by email. Please reply to the email or contact customer service within this period.
If no response is received within 5 days, the order will be returned to the warehouse and refunded.
We apologize for any inconvenience caused.
The Company will notify you by email. Please reply to the email or contact customer service within this period.
If no response is received within 5 days, the order will be returned to the warehouse and refunded.
We apologize for any inconvenience caused.
Return & Refund Policy
- If the goods you ordered are defective, you may request a full refund.
- The specific return and refund methods and conditions shall be governed by the details stated on the relevant product sales page and order process.
- Returned goods must be in their original delivery condition, including all products, gifts, accessories, packaging, and all accompanying documents or materials.
If a physical invoice was issued, it must also be returned, and you must sign a credit note or other documents required by applicable laws and regulations.Otherwise, the Company reserves the right to reject your return or refund request.
- You understand and agree that in the event of a return or exchange request, if the Company is unable to accept all or part of your order, or if the contract is canceled or invalidated for any reason, the Company may process on your behalf the required legal documents, including but not limited to invoices and credit notes.
Distribution FAQ
Q1: Can I specify a delivery time when placing an order?
A1: Delivery time arrangements depend on the logistics company assigned to your order.
A1: Delivery time arrangements depend on the logistics company assigned to your order.
Q2: How can I file a complaint about a courier?
A2: Please contact the local service hotline of the logistics company listed in your order’s shipping information.
A2: Please contact the local service hotline of the logistics company listed in your order’s shipping information.
Q3: How long does delivery normally take?
A3: Under normal circumstances, delivery will be made within 7 working days from the date of shipment (excluding Sundays).
A3: Under normal circumstances, delivery will be made within 7 working days from the date of shipment (excluding Sundays).
Q4: What should I note when signing for and inspecting the package?
A4: Please confirm the outer packaging is intact. Recipients may refuse packages with damaged packaging.
A4: Please confirm the outer packaging is intact. Recipients may refuse packages with damaged packaging.
Q5: Do I need to provide identification to receive the goods?
A5: No. The courier only needs to deliver to the address on the waybill. Anyone at that address (e.g., a receptionist) may sign. Delivery to a specific person is not guaranteed.
A5: No. The courier only needs to deliver to the address on the waybill. Anyone at that address (e.g., a receptionist) may sign. Delivery to a specific person is not guaranteed.
Q6: What should I do if my package was signed by someone else?
A6: Please contact the corresponding logistics company using the shipping information in your order.
A6: Please contact the corresponding logistics company using the shipping information in your order.
Q7: How can I check the delivery status of a partner vendor?
A7: Please check the status via the logistics company shown in your order’s shipping information.
A7: Please check the status via the logistics company shown in your order’s shipping information.
If you have any questions about these terms or delivery services, please contact us at:
service@mail.tmcrwbp.com
Our customer service team will reply to you 24 hours a day, 7 days a week.
service@mail.tmcrwbp.com
Our customer service team will reply to you 24 hours a day, 7 days a week.