Thoughtful and user-friendly design to meet your pet's daily needs.

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Terms of Service

Thank you for visiting our website. You may access or use the Website and related services in accordance with the following Terms of Service and any other regulations stated on this website. Your use of the services, including placing orders on this website, constitutes your acceptance of all these Terms of Service.
This Agreement does not create any relationship (partnership, cooperation, employment, or otherwise) between you and the Company, nor does it entitle you to act as a representative of the Company.
The Company reserves the right to modify the Website, related policies and agreements, Privacy Statement, and these Terms of Service at any time. You are advised to check this website periodically for any updates or changes to the aforementioned policies, agreements, Privacy Statement, and Terms of Service.

Intellectual Property

All software and content on the Website (including but not limited to text, audio, music, videos, images, photographs and graphics) are the intellectual property of the Company and protected by intellectual property laws, copyright laws, and international conventions.
 
This website is intended for personal and non‑commercial use only. Content may be used for non‑personal and/or commercial purposes only with the express written authorization of the Company and/or its third‑party licensors.
You may not post, reproduce, sell, or license any content from this website without the Company’s prior consent or authorization. Unauthorized use may result in civil liability and/or criminal penalties.
The Company reserves the right to withdraw or modify any service without prior notice. The Company shall not be liable for the unavailability of this website at any time or for any reason.

Product Description

The Company uses reasonable efforts to ensure that website content and product descriptions are accurate and complete. However, the Company does not warrant that such content and descriptions are fully accurate, complete, current, or error‑free.
If you believe the product you receive does not match the description, please refer to the Company’s return and refund procedures.

Price

Unless a clear and obvious error exists, your order will be accepted at the price displayed on this website at the time of payment.
While all reasonable efforts are made to ensure the accuracy of prices shown, the Company cannot guarantee that all prices are correct and reserves the right to correct any pricing errors. If the Company discovers an incorrect price for a product you have ordered, we will notify you as soon as possible, at which point you may choose to reconfirm or cancel the order. If the Company is unable to contact you, the order will be canceled.

Order Acceptance

When you submit your profile, payment details, and place an order, the Company will send you an email confirming receipt of your order. This email only confirms receipt and does not constitute acceptance of the order.
Your order is deemed accepted, and the contract between you and the Company is formed, only when the Company sends you a shipping confirmation email. Only the items listed in the shipping confirmation email form part of the contract.
The Company reserves the right to refuse acceptance of orders for any reason, including but not limited to:
a) The ordered item is out of stock, discontinued, fails to meet our quality standards, or is subject to shipping restrictions;
b) The Company identifies an error in the price or product description;
c) The Company is unable to obtain payment authorization;
d) You do not meet the eligibility requirements for purchase under these Terms of Service.
If any issue arises with your order, our customer service team will contact you as soon as possible.

Delivery and Pickup

When you place an order on the website, you will receive an estimated delivery time. Our team will use reasonable efforts to deliver within the estimated timeframe, but no guarantee is provided that goods will be delivered by the estimated date.
The Company insures each order during shipment until delivery or retrieval. Upon receipt of an item, you are required to sign a delivery confirmation. Once signed, you assume responsibility for the goods.
If the recipient is not the original purchaser, or the item is a gift, the signature of such person shall serve as valid proof of delivery, confirming that the Company has fulfilled the order and that you accept the corresponding transfer of responsibility.
The Company reserves the right to update its delivery policy at its sole discretion without prior notice.

Returns

The Company is committed to providing you with the best online shopping experience and offers a no‑reason return policy. If you are unsatisfied with an item for any reason, you may return it for a full refund, subject to the following conditions:
a) Returns must be submitted within 7 days after purchase;
b) Returned items must remain in their original condition: unused, unworn, in undamaged original packaging, with all swing tickets and labels intact.
To return an item, please complete the return form included with your delivery and return it together with the item. If you have lost the form, please contact customer service to receive a replacement form by email.
Note: Return shipping costs shall be borne by the customer.

Liability

The opinions expressed by any designer, company, or third party selling products on this website to any media are solely their personal views. The Company accepts no responsibility for such opinions, and they do not necessarily reflect the views of the Company.
The Company does not warrant that the website or services will be error‑free, nor that the website or its supporting servers are free from viruses or other harmful components. We recommend that all users install up‑to‑date security software, including antivirus programs.
The Company shall not be liable for failures to perform under these Terms of Service due to events beyond its reasonable control, including but not limited to severe weather, natural disasters, or other force majeure events. In such cases, the Company will use reasonable efforts to maintain services where possible.